Otherwise, their appearance is identical, save for a red check logo on the new one, where the old one just had the check logo engraved and white. Something of note, the old router sticker stated it was HW ver:: 1103. Will post updates later as time goes on, especially if we encounter the same issue again. I finished installing the new router about 20 minutes ago or so, and all seems well so far. I unplugged the old router and waited an hour to connect the new one as per the guidance of the rep I had spoken to. I’m truly disappointed in verizon’s response, or lack thereof. At first I blamed the devices, until I saw my roku tv was also repeatedly losing connection and finally checked the router settings. I have security devices that are only able to connect to the 2.4 ghz network that are now rendered useless half the time. I’ve contacted verizon and they’ve said they’ve agreed to send a replacement router, but that was a week ago, and I‘ve received no updates or shipping information since. But of course again today, the 2.4 ghz network became disconnected.įor anyone else experiencing this issue, I’m convinced it must either be a faulty router, or verizon needs to update the system firmware to solve whatever is causing this strange issue. It was at this point that resetting the ONT brought the broadband connection back to connected.Īt one point, the router managed to perform perfectly for several days in a row. At this point of course, not a single connection, wifi or ethernet, had internet access. One time in particular, the broadband connection specifically was listed as disconnected. A temporary solution, as the 2.4 ghz network will just become disconnected again within 24 hours, sometimes twice in the same period. All of these actions, when complete, returns all connections to the connected status. The only “solutions” involve rebooting the router, factory resetting the router, and resetting the ONT. I’ve seen only one other post about this issue from someone else a month ago with no further help. For about a month now, my g3100 router will, on a near daily basis, render the 2.4 ghz wifi access point disconnected.
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